FAQ

Where is my order?

Please allow 2–3 weeks from your order date for processing and fulfillment before your order ships. Each order is carefully prepared and packed by hand.

This processing period does not include delivery time, which varies depending on your shipping method and destination. Thank you for your patience and support!

When will I receive tracking information?

You’ll receive a shipping confirmation with tracking information once your order ships. If you haven’t received it yet, your order may still be within the processing period. Please also check your spam or junk folder.

What if it has been longer than 3 weeks?

Please reach out through our Contact page with your order number and the name used at checkout. We’ll check your order’s status and provide an update.